Compliance
PAIA / POPIA
Information about privacy, personal information and access-to-information requests.
Axiom Brokers aims to handle personal information responsibly and to respond appropriately to lawful access requests. The information below explains our general approach to privacy, personal information and access-to-information requests.
1. Introduction
Axiom Brokers respects the right to privacy and access to information. This page provides practical information about how personal information and access requests may be handled under the Protection of Personal Information Act, 2013 (POPIA) and the Promotion of Access to Information Act, 2000 (PAIA).
This page provides general information and does not replace any formal PAIA manual, prescribed form or statutory notice that may be required in a particular circumstance.
2. Personal information we may process
Depending on your relationship with Axiom Brokers, personal information may include identity and contact information, correspondence, information supplied for quotations or insurance servicing, policy-related information, claims-related information, payment or billing information where relevant, and technical website information.
3. Why information is processed
Personal information may be processed to respond to enquiries, provide or arrange insurance-related services, administer policies and client relationships, assist with claims, maintain appropriate records, communicate with clients and service providers, manage the website and meet legal or regulatory obligations.
4. Protection and sharing of information
Axiom Brokers takes reasonable steps to protect personal information. Where necessary for the relevant service, information may be shared with insurers, underwriting managers, claims or professional service providers, technology providers, regulators or other parties where the sharing is lawful and reasonably connected to the purpose for which the information is processed.
5. Your POPIA rights
Subject to applicable law, a data subject may request confirmation of whether personal information is held, request access to personal information, ask for inaccurate information to be corrected, or raise an objection or request concerning processing. Axiom Brokers may need reasonable proof of identity before acting on a request.
6. PAIA access requests
PAIA provides a process through which a person may request access to certain records of a private body where the legal requirements for access are met. Requests may be subject to prescribed forms, proof of identity, applicable fees and lawful grounds for refusal or protection of third-party information.
Guidance and prescribed forms are available from the Information Regulator of South Africa. If you wish to request a record from Axiom Brokers, contact us first so that we can direct the request appropriately.
7. Contact
Questions about privacy, access to information or a request relating to your personal information may be sent to Axiom Brokers using the contact details shown on this website. We may ask for additional information where needed to identify the requester, locate the relevant records or understand the request.
8. Updates
This information may be updated as Axiom Brokers' processes, services or legal requirements change. The version published on this website is the current public version.